Amazon Q Business, a generative AI-powered assistant, is now generally available, offering a range of features to boost workforce productivity within enterprises. Introduced at AWS re:Invent 2023, Amazon Q Business has been enhanced based on customer feedback, with new capabilities that enable secure, private, and customisable generative AI experiences for organisations.
Key features of Amazon Q business
The key features of Amazon Q Business, include:
End-user web experience: Amazon Q Business provides a web-based chat interface that allows users to ask questions, receive responses, and engage in follow-up conversations, all while respecting enterprise data access controls.
Pre-built data connectors and plugins: The service integrates with over 40 pre-built data connectors, as well as custom plugins, to connect and index enterprise data sources, including popular applications like Jira, Salesforce, ServiceNow, and Zendesk.
Admin control and guardrails: Administrators can configure global and topic-level controls to manage the behaviour of the generative AI assistant, including the ability to specify restricted topics and define response rules.
Enhanced enterprise-grade security and management: Amazon Q Business is integrated with various AWS services, such as IAM Identity Center, AWS PrivateLink, and AWS CloudTrail, to provide secure access, user management, and logging capabilities.
Generative AI-powered custom applications: Also introduced, is the preview of Amazon Q apps, a new capability within Amazon Q Business that allows users to create and share custom generative AI-powered applications without any coding experience. Users can describe the desired app in natural language, and Amazon Q Business will generate the application, which can then be published and shared across the organisation.
Pricing and availability
Amazon Q Business is now generally available in the US East (N. Virginia) and US West (Oregon) Regions, with two pricing subscription options: Amazon Q Business Lite ($3/user/month) and Amazon Q Business Pro ($20/user/month). A free trial is also available.
To conclude:
The launch of Amazon Q Business, with its enhanced features and the introduction of Amazon Q Apps, demonstrates Amazon’s commitment to empowering enterprises with secure and customisable generative AI solutions. By leveraging the power of large language models and integrating with a wide range of enterprise data sources, Amazon Q Business aims to boost workforce productivity and enable organisations to harness the benefits of generative AI in a responsible and controlled manner.